A reminder email is sent in cadence with the 28-day subscription cycle; anytime a custom date is selected by the customer we do not send a reminder email -as a specific process and ship date was selected.
If the next month processes according to the cycle of orders, a reminder email is sent. As these emails can be affected by spam filters or other technical errors, it is important that customers maintain awareness around their subscription, which is processed as per the agreement for an estimated arrival every 28 days or as per a specific request
Please know that these emails serve as courtesy reorder email notification only, it is not a condition of your subscription to receive these emails each month. Your account is the best resource to utilize to know when your next order date will be processed. Your next order date is always available in the banner of your portal when you log in to your account, as in this example: